Nicotine Free Gust Super Coffee Rechargeable Disposable 
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Nicotine Free Gust Super Strawberry Banana Rechargeable Disposable Vape Our Refund & Return Policy
Refund & Return Policy – Zero Nicotine Vapes Australia
At Zero Nicotine Vapes Australia, your satisfaction is our top priority. We’re dedicated to providing high-quality nicotine-free vapes, zero-nicotine vape juice, and nicotine-free e-liquids backed by reliable service and transparent policies. Our Refund & Return Policy complies fully with the Australian Consumer Law (ACL), ensuring you are entitled to a replacement, repair, or refund if your purchase is faulty, damaged, or not as described. Please review the information below to understand your rights and our process.
Change of Mind Policy
To maintain product integrity and hygiene standards, Zero Nicotine Vapes Australia does not offer refunds or exchanges for change of mind, incorrect product selections, or if you no longer wish to keep your purchase. We encourage customers to carefully read all product descriptions before ordering and to contact our customer support team if unsure which nicotine-free vape product best suits their needs. Our team is always happy to guide you in choosing the right nicotine-free vape juice or disposable vape.
Faulty, Damaged, or Incorrect Items
If you receive an item that is faulty, damaged, or incorrect, please contact us within 7 days of delivery. You may be eligible for a repair, replacement, or refund, depending on the issue. To help us resolve the matter quickly, please include photos or videos of the product showing the fault or damage. At Zero Nicotine Vapes Australia, we take product quality seriously and aim to resolve all valid claims as efficiently as possible.
Warranty Claims
Some vape devices and accessories purchased from Zero Nicotine Vapes Australia may come with a manufacturer’s warranty. Warranty coverage varies depending on the brand and product type. For warranty claims, your item may need to be assessed by our team or directly by the manufacturer before a replacement or repair is approved. Please keep your proof of purchase, as it is required for all warranty requests.
Return Conditions
To be eligible for a return, items must:
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Be returned in their original packaging.
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Include all components, accessories, and manuals.
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Be accompanied by a valid proof of purchase.
Important Note: Due to health and safety regulations, we cannot accept returns on e-liquids, nicotine-free vape juices, disposable vapes, or any opened or used products, unless they are found to be faulty.
Return Process
To initiate a return, please contact our customer support team with your order number, product details, and reason for return. Once your request is reviewed and approved, we’ll provide clear instructions on how and where to send the product. Please note that customers are responsible for return shipping costs, unless the item is faulty, defective, or sent in error.
Refund Processing
After your returned item has been received and inspected, you’ll be notified of the outcome. If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.
Contact Us
If you believe you are eligible for a refund, repair, or replacement, please reach out to our friendly support team:
📧 Email: [info@zeronicotinevapesaustralia.com]
At Zero Nicotine Vapes Australia, we’re committed to making your shopping experience smooth, transparent, and reliable. Shop confidently knowing that your nicotine-free vape purchase is backed by a fair and customer-focused return policy.
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